After Hours: Laurel Newman
An episode of the The Daily Groomer podcast, hosted by Alex Martin and Shannon Wynings Roberts, titled "After Hours: Laurel Newman" was published on December 1, 2023 and runs 54 minutes.
December 1, 2023 ·54m · The Daily Groomer
Summary
Episode 10: Shannon Wynings Roberts sits down with Laurel Newman to talk all things customer service. They talk about things like: Christmas horror stories Pelted dogs The secret society of chow lovers & more Timestamps: 00:00 Shannon welcomes Laurel to The Daily Groomer. 06:20 New business owner responds to customer's request. 07:19 Tiny six-pound dog causes emotional grooming experience. 10:48 Customers seeking refunds, using emotional tactics. 14:13 Refusing to entertain third strike mentality. 17:20 Holiday stress can be a powerful lesson. 21:29 Dog neglected, sprayed by skunk, got fleas. 26:25 Prejudging loses, see best in every dog. 28:51 Avoid grooming certain dog breeds, except cocker spaniels. 31:42 Allergic reaction to neglected dogs affected health. 34:29 Dog rehomed to friend, improved dog dynamics. 38:10 Acknowledge limits, learn, and take accountability. 44:17 Foot injury leads to use of crystals. 47:17 Confusion, search, found a rock in cheek. 50:24 Removing hair splinters using shear blade technique. 53:21 Facebook and TikTok presence promoting Norris grooming.
Episode Description
Episode 10: Shannon Wynings Roberts sits down with Laurel Newman to talk all things customer service. They talk about things like:
- Christmas horror stories
- Pelted dogs
- The secret society of chow lovers
- & more
Timestamps:
00:00 Shannon welcomes Laurel to The Daily Groomer.
06:20 New business owner responds to customer's request.
07:19 Tiny six-pound dog causes emotional grooming experience.
10:48 Customers seeking refunds, using emotional tactics.
14:13 Refusing to entertain third strike mentality.
17:20 Holiday stress can be a powerful lesson.
21:29 Dog neglected, sprayed by skunk, got fleas.
26:25 Prejudging loses, see best in every dog.
28:51 Avoid grooming certain dog breeds, except cocker spaniels.
31:42 Allergic reaction to neglected dogs affected health.
34:29 Dog rehomed to friend, improved dog dynamics.
38:10 Acknowledge limits, learn, and take accountability.
44:17 Foot injury leads to use of crystals.
47:17 Confusion, search, found a rock in cheek.
50:24 Removing hair splinters using shear blade technique.
53:21 Facebook and TikTok presence promoting Norris grooming.
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