After Hours: Laurel Newman

Episode 10: Shannon Wynings Roberts sits down with Laurel Newman to talk all things customer service. They talk about things like: Christmas horror stories Pelted dogs The secret society of chow lovers & more Timestamps: 00:00 Shannon welcomes Laurel to The Daily Groomer. 06:20 New business owner responds to customer's request. 07:19 Tiny six-pound dog causes emotional grooming experience. 10:48 Customers seeking refunds, using emotional tactics. 14:13 Refusing to entertain third strike mentality. 17:20 Holiday stress can be a powerful lesson. 21:29 Dog neglected, sprayed by skunk, got fleas. 26:25 Prejudging loses, see best in every dog. 28:51 Avoid grooming certain dog breeds, except cocker spaniels. 31:42 Allergic reaction to neglected dogs affected health. 34:29 Dog rehomed to friend, improved dog dynamics. 38:10 Acknowledge limits, learn, and take accountability. 44:17 Foot injury leads to use of crystals. 47:17 Confusion, search, found a rock in cheek. 50:24 Removing hair splinters using shear blade technique. 53:21 Facebook and TikTok presence promoting Norris grooming.