Agentes de CX: transformação dos papéis Impulsionada pel...

What this episode covers

Entenda os novos perfis profissionais e as mudanças nas práticas de liderança no setor de atendimento, em um cenário dominado pela IA. Neste podcast especial da MIT Technology Review Brasil, realizado em parceria com a Zendesk, abordamos os impactos da Inteligência Artificial nos serviços de atendimento e quais são os novos perfis profissionais que vão se destacar dentro desse cenário. O editor-executivo Carlos Aros conversa com Ivan Preti, Gerente de Serviços Gerenciados para a América Latina na Zendesk, e Renato Cohen, Gerente de Consultoria e Soluções, também na Zendesk, sobre o assunto. Os especialistas fazem uma análise sobre o que está acontecendo no mundo do Customer Experience (CX), a partir da adoção de ferramentas de IA; quais são as expectativas em relação ao modo de atuação dos profissionais humanos diante dessa transformação; o que muda para a liderança de CX; entre outros destaques.

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Frequently Asked Questions

How long is this episode of MIT Technology Review Brasil?

This episode is 40 minutes long.

When was this MIT Technology Review Brasil episode published?

This episode was published on October 15, 2024.

What is this episode about?

Entenda os novos perfis profissionais e as mudanças nas práticas de liderança no setor de atendimento, em um cenário dominado pela IA. Neste podcast especial da MIT Technology Review Brasil, realizado em parceria com a Zendesk, abordamos os impactos...

Can I download this MIT Technology Review Brasil episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.