Agentic AI in the Commercial Workflow with Johnson Controls CDIO Vijay Sankaran

On the 70th episode of Enterprise AI Innovators, hosts Evan Reiser (CEO and co-founder, Abnormal AI) and Saam Motamedi (General Partner, Greylock Partners) are joined by Vijay Sankaran, Chief Digital and Information Officer at Johnson Controls. Johnson Controls is a 140-year-old building technology company that provides HVAC, controls, fire, and security systems for facilities ranging from hospitals and manufacturing plants to landmark towers and data centers worldwide. Vijay shares how his team is rebuilding the commercial, service, and customer support workflows with agentic AI, why he insourced the digital organization to move faster, and how the CIO role is shifting from operator to chief coach for AI adoption.Quick Hits from Vijay:On the CIO's job now: "that's the role CIOs and CTOs need to play now: really being that chief coach on how to adopt AI."On building agents for sellers: "it's not serial, it's parallel. I can run ten different reps at once."On agentic AI in the field: "we're already seeing 8 to 10 hours of improvement just with AI. And we're not even, I would say, 25% of the way there."Book Recommendation: AI Valley by Gary Rivlin. Like what you hear? Leave us a review and subscribe to the show on Apple, Spotify, and YouTube.Enterprise AI Innovators is a show where top technology executives share specific ways AI changes how work gets done in the enterprise.Find more great insights from technology leaders and enterprise software experts at https://www.enterprisesoftware.blog/Enterprise AI Innovators is produced by Abnormal Studios.