Agentic AI: Redefining the Future of Customer Support

Show Notes: In this episode of SAP Change Makers, host Oliver Huschke sits down with Mohammed Ajouz, Senior Vice President and Global Head of Technical Support at SAP, to explore how Agentic AI is revolutionizing enterprise support. Together, they unpack what Agentic AI really means, how it differs from traditional automation, and why it represents a fundamental shift in how support is delivered. From faster resolution times and reduced effort to proactive incident prevention and machine-to-machine collaboration — this conversation dives deep into the next generation of AI-powered support. Learn how SAP is embedding intelligence at the core of customer service, what businesses can do to prepare, and why the future of support is not just automated — it’s agentic. Find Mohammed Ajouz | LinkedInFind Oliver Huschke | LinkedInLearn more about SAP Services and Support Additional Downloads:Download transcript as PDF file We want your Feedback! Was the content relevant to you? Was it useful? Do you have suggestions on how we can improve?Your entrance channel to us: [email protected]

What this episode covers

Show Notes: In this episode of SAP Change Makers, host Oliver Huschke sits down with Mohammed Ajouz, Senior Vice President and Global Head of Technical Support at SAP, to explore how Agentic AI is revolutionizing enterprise support. Together, they unpack what Agentic AI really means, how it differs from traditional automation, and why it represents a fundamental shift in how support is delivered. From faster resolution times and reduced effort to proactive incident prevention and machine-to-machine collaboration — this conversation dives deep into the next generation of AI-powered support. Learn how SAP is embedding intelligence at the core of customer service, what businesses can do to prepare, and why the future of support is not just automated — it’s agentic. Find Mohammed Ajouz | LinkedInFind Oliver Huschke | LinkedInLearn more about SAP Services and Support Additional Downloads:Download transcript as PDF file We want your Feedback! Was the content relevant to you? Was it useful? Do you have suggestions on how we can improve?Your entrance channel to us: [email protected]

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This episode is 14 minutes long.

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This episode was published on June 22, 2025.

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