Agentic Escalation Paths: Designing Safe Handoffs Between AI and Humans

Decision speed is a competitive asset; so is safe escalation. This episode presents a tight, operational framework—'Agentic Escalation Paths'—that executives can apply in ten minutes to reduce surprise, avoid paralysis, and keep leverage when agents act. You’ll get one core insight (escalation is a design variable, not an afterthought), three supporting principles (signal thresholds, context-rich handoffs, and traceable authority), and a single action step to draft the first escalation path for a real workflow. The briefing is practical: minimal jargon, immediate checklists, and an example escalation path for a sales-crediting automation. By the end you’ll know how to set measurable triggers, preserve human judgment where it adds optionality, and instrument the handoff so your org learns without introducing operational debt.