AH044 - Searching for Answers: Understanding Transparency, Alignment, and Incentives in Healthcare, with Andrew Gordon

On Episode 44 of the Astonishing Healthcare podcast, Andrew Gordon, LSW, joins host Justin Venneri for a discussion about the extensive primary research he's conducting on transparency and incentives in the U.S. Healthcare system. Gordon, who recently interviewed Capital Rx co-founder and CEO AJ Loiacono, explained how unexpected costs associated with an MRI sparked his curiosity, leading him to question why the healthcare system functions the way it does. He describes how he secured grants to explore - via 600+ interviews - what transparency means, where incentives are misaligned, fiduciary responsibility, and other factors that often contribute to patient confusion and wasteful spending.Why is payment expected regardless of a correct diagnosis? Does insurance need to be so confusing? Can the RFP process help set rational expectations? What's the best way to conduct primary research when everyone's time is at a premium? Andrew answers these questions and many more during today's discussion!Related ContentAH030 - Plan Sponsors Need a Source of Truth; Get Your Data Now & Find It, with Jeff HoganPharmacy Benefit Procurement: How to Ensure That Savings MaterializeAH014 - The Rise of Conversational AI: Healthcare Search & Patient Journeys Will Never Be the SameAH007 - There’s No Value-Based Care Without Considering Pharmacy, with Sunil Budhrani, MDLinkedIn is the best way to get in touch with Andrew.For more information about Capital Rx and this episode, please visit Capital Rx Insights.