AH107 - How Good UX/UI Design Transforms Healthcare, with Adam Murphy and Michelle Chambers

What makes a healthcare experience feel simple, trustworthy, and effective, even when the work behind it is anything but? On episode 107 of Astonishing Healthcare, host Justin Venneri sits down with Judi Health's Adam Murphy, Senior Director of Design, and Michelle Chambers, Director of UX/UI, to explore how thoughtful UX/UI design can transform healthcare from the inside out.Adam and Michelle share a practical, behind-the-scenes look at designing for enterprise health tech, where complexity is high, workflows are critical, and poor design can slow decisions, increase errors, and erode trust. They explain why reducing cognitive load matters so much in healthcare, how strong design supports speed and accuracy, and why better user experiences can lead to better outcomes for both operational teams and health plan members.HighlightsIn healthcare, design must solve real problems, not just look good, because good UX means smoother workflows and fewer mistakes.Human-centered design, driven by genuine user pain points, leads to stronger, more intuitive solutions in health tech.Reducing cognitive load is essential, as strong UX/UI in healthcare platforms improves speed, accuracy, and outcomes under pressure.Designing with clarity and intention—such as using clear labels and wayfinding—prevents user errors and builds trust and efficiency throughout complex healthcare workflows.Related ContentTop 10 New Judi® Updates Improving Health Benefits AdministrationHealth Benefits 101: Service Excellence & Scaling an Award-Winning Call Center ModelAH027 - What is Pharmacy Benefit Management? With Jillian Lonson and Jean Beman, Part 1AH058 - Building Judi®, the Healthcare Infrastructure of the Future, with Liya LomsadzeFor more information about this episode, please visit Judi Health - Insights.