AI Adoption for Business Leaders to Build Real Systems That Drive Productivity with Ruby Kansagra

In this episode of the Digital Adoption Accelerator podcast, host Jake Herway sits down with Ruby Kansagra, Regulatory Portfolio Content Lead at Roche, to explore how AI is transforming regulatory content workflows. Ruby shares her journey from AI novice to leading a groundbreaking initiative at Roche to develop an AI-powered content authoring platform. Together, they discuss the challenges of implementing AI in highly regulated environments, the importance of design and user feedback, and how technology can augment human expertise. Ruby Kansagra is the Regulatory Portfolio Content Lead at Roche, overseeing the ophthalmology portfolio and supporting medical device regulatory work. She currently leads an initiative to develop an AI platform designed to revolutionize how regulatory content is authored, with the goal of reducing cycle time and improving quality. Ruby combines expertise in regulatory processes with a forward-looking vision for AI implementation in life sciences.Key TakeawaysAI is a tool to augment humans, not replace them. The human-in-the-loop remains critical for success.Design up front is crucial: thoughtful planning and iteration prevent costly mistakes later.User feedback drives adoption: involving stakeholders early and often builds trust and prioritizes deal-breaker requirements.Managing organizational expectations is as important as the technology itself - showing incremental progress matters.Leaders can succeed in unfamiliar domains by leaning on curiosity, collaboration, and translation from technical experts.Episode Timestamps:[00:00] – Introduction To The Episode[02:03] – Guest Introduction[04:12] – How Roche Is Exploring AI Platforms[07:08] – Design & Human-Centered Approach[09:10] – Strategies For Balancing Speed And Thoroughness[11:01] – Addressing Pushback & Adoption Challenges[13:35] – Ruby Reflects On Her Growth From AI Novice To Initiative Leader[16:34] – Insights On Curiosity, Vulnerability, And Leading In Ambiguous Domains[18:18] – AI Platform In Production And Its Future Impact[19:21] – Closing RemarksConnect with Ruby Kansagra:LinkedIn: https://www.linkedin.com/in/ruby-kansagra-93381a189/Website (Company): https://www.roche.com/Connect with Jake Herway:LinkedIn: https://www.linkedin.com/in/jakeherway/Follow ValueAdd Group:Website: https://www.valueaddgroup.com/LinkedIn: https://www.linkedin.com/company/valueadd-group/Follow the Podcast:YouTube: https://www.youtube.com/@valueaddgroup/podcastsSpotify: https://open.spotify.com/show/1v4xjAZstZYqocvmpU7ZRL?si=7a6a7703415c4ab8Apple Podcasts: https://podcasts.apple.com/us/podcast/accelerating-digital-adoption-in-healthcare/id1815823125