AI Amplified: AI in Patient Communication and Experience, with Dr. Justin Schrager

S1E10: AI in Patient Communication and Experience, with Justin Schrager, MD, Co-founder and Chief Medical Officer of Vital On this episode, host Dr. Heather Bassett welcomes Dr. Justin Schrager, emergency medicine physician and co-founder of Vital, discussing the gap that inspired his company: patients navigating complex healthcare settings with little context, clarity, or communication. Justin explains how Vital evolved from operational AI in emergency departments to patient-facing technology that helps people understand wait times, procedures, and even their own radiology reports — in plain language. Justin and Heather explore how early adoption of generative AI enabled Vital to translate complex clinical data into information patients can actually use, backed by published research on safety and quality. Justin reveals why physician involvement in AI development is non-negotiable, how patients are already turning to tools like ChatGPT to interpret their care in real time, and what the AI Care Standard initiative aims to do about it. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen