AI and Change Management: The Human Side of AI Change

Is your team actually afraid of artificial intelligence, or are they terrified of being devalued? Courtney Baker, David DeWolf, and Mohan Rao return for Part 2 of our change management miniseries, arguing that resistance isn't obstruction—it's a vital information signal. The panel explores why psychological safety must precede AI literacy and how leaders can acknowledge the "grief" of outdated workflows to build genuine trust. Then, Pete Buer continues his conversation with digital transformation expert Tom Davenport to diagnose "Pilotis"—the industry-wide failure to scale beyond experiments. Tom explains why unstructured data is the hidden bottleneck stopping ROI and why handing everyone a Copilot license isn't a valid strategy. All that, PLUS Pete breaks down new Gallup data revealing the stark reality of actual AI usage rates versus the hype. Watch the full episode on YouTube: https://www.youtu.be/qm0ZhU2W6ZU  Start your 30-day trial of Knownwell: knownwell.com/30days