AI & Extreme Work Environments - Guest Lauren Waardenburg

Host Casandra Grundstrom is joined by special guest  Assistant Professor Lauren Waardenburg. She is an assistant professor at IESEG School of Management in Lille, France. Her main research interests are related to the role of technology for occupational emergence and change, the reconfiguration of work and organizing due to intelligent technologies, and the duality of the physical and the digital. She has a specific interest in using ethnography as a research method for studying technology in practice.In this episode, we hear about Lauren's extreme AI work environment cases which offers a fascinating look at the Dutch police force and KLM, we review different perspectives on AI and work (including the cliché of AI replacing us in our jobs),  the methodological aspects of using ethnography (as Lauren does) along with managing the challenges of accessing captivating cases, finally we consider the positioning of IS to study AI as a tool. Lucky us!References:Leonardi, Paul M., Crossing the Implementation Line: The Mutual Constitution of Technology and Organizing Across Development and Use Activities (January 28, 2009). Communication Theory, Vol. 19, No. 3, pp. 277-310, 2009 , Available at SSRN: https://ssrn.com/abstract=1334082Waardenburg, L., Huysman, M., & Agterberg, M. (2021). Managing AI Wisely: From Development to Organizational Change in Practice. Edward Elgar Publishing. Waardenburg, L., Huysman, M., & Sergeeva, A. V. (2021). In the land of the blind, the one-eyed man is king: Knowledge brokerage in the age of learning algorithms. Organization Science.  Waardenburg, L., Sergeeva, A., & Huysman, M. (2018, December). Hotspots and blind spots. In Working Conference on Information Systems and Organizations (pp. 96-109). Springer, Cham. Waardenburg, L., Sergeeva, A., & Huysman, M. (2018). Digitizing crime: How the use of predictive policing influences police work practices. In 34th European Group for Organizational Studies (EGOS) Colloquium: Surprise in and around Organizations: Journeys to the Unexpected. Willcocks, L.  (2020). Robo-Apocalypse cancelled? Reframing the automation and future of work debate. Journal of Information Technology, 35(4), 286-302. Other References:Trondheim Bus: https://beta.atb.no/pilotprosjekter/europas-forste-selvkjorende-buss-pa-bestilling