AI Augmentation vs. Automation

Are leaders thinking big enough—and human enough—in the AI era? Explore how AI and technology shape the human experience with Kate O’Neill and guest Brian Solis, Head of Global Innovation at ServiceNow. Discover the concept of cognitive Darwinism, AI transformation stories, leadership in the AI era, and how to drive growth while staying human-centric. Topics Covered:AI augmentation vs. automationCognitive Darwinism and self-awarenessCapacity and capability overhang in AI adoptionTransformation as a human storyPurposeful iteration vs. intentional innovationReturn on intelligence vs. return on ignoranceReskilling and workforce transformation case studies (IKEA & Walmart)Human-centric leadership and psychological safetyPersonal relationship with technology & digital attentionMind shifts required for future-ready leadership Connect with Brian SolisServiceNowLinkedInBrian Solis, Author at Workflow® Episode Chapters:00:04 Introduction & Guest Welcome01:00 Transformation as a Human Story02:24 The Human Story Leaders Miss in the AI Era03:06 AI’s Anti-Human Trajectory & Cognitive Darwinism04:28 AI Tax and Brain Fry05:49 AIQ: Artificial vs. Augmented Intelligence Quotient09:16 Agentic AI & Process Reinvention11:11 Grand Strategy and Leadership Mindsets15:55 Mind Shifts and Self-Awareness17:18 Book Inspiration and Becoming a Leader of the Moment20:13 Unlearning Disruption Myths in Enterprise25:16 Innovation: Creating New Value26:59 Evaluating AI Use: Efficiency vs. Net New Value31:13 Psychological Safety and Human-Centric Leadership32:28 IKEA & Walmart: Augmentation and Reskilling Case Studies38:00 Personal Relationship with Technology & Life Scale41:48 Closing Thoughts: Questions for Embracing Change43:05 Episode Wrap-Up and Farewells