AI-Based Customer Service Automation - CitC Episode 270

Markus Lippus from MindTitan joins host Jake Smith to talk about how AI is innovating many industries across the world including customer service. Markus discusses how his background in biology shaped his passion for machine learning (ML) and helped drive the creation of Mind Titan. He highlights how MindTitan and Intel worked together to optimize their TitanCS solution on Intel Extension for PyTorch achieving improvements on inference performance running on Intel CPUs and driving better real-time call analysis. Markus also talks about how MindTitan’s solutions are driving disruption in the telecommunications industry citing an important customer case study with Elisa Estonia AS. Jake and Markus end the episode talking about the future of AI research and development. For more information, visit: https://mindtitan.com/ Follow Jake on Twitter at: https://twitter.com/jakesmithintel