AI Can't Care: Empathy, Service, and the Future of Leadership (with Ron Kaufman)

AI can fetch the data, draft the reply, and analyze the trend — but it can't care. In this episode of Triple Win Leadership, host Will Linssen and world's #1 service guru Ron Kaufman (NYT bestselling author of Uplifting Service) unpack why the AI era isn't making human leadership obsolete — it's making it matter more. From Ron's powerful distinction between content (what AI does brilliantly) and context (what only humans bring) to practical tactics like rewarding your team's best mistakes with a hundred-euro bill, this conversation is a masterclass in leading through fear, bridging generational divides, and building cultures where empathy, creativity, and technology work together — not against each other.00:00 – Introduction & Meet Ron Kaufman05:00 – What Is Uplifting Service? The Definition That Changed an Industry08:00 – How Service Has Evolved Over 35 Years — And Where We're Heading12:00 – AI as an Augmentor, Not a Replacement17:00 – Will AI Replace Jobs? Ron on the Era of Human Creativity21:00 – The "Best Mistake of the Week" Method & The €100 Bill Story25:00 – Content vs. Context: The Most Important Distinction in the AI Era38:00 – What Mindset Will Define the Best Leaders of Tomorrow?