AI: Charles Mulinder

Charles Mulinder joins us from the RPA & AI BFSI Summit in London where he shares that he’s originally South African, spent a good portion of his life in the UK and currently lives in Zurich, Switzerland. He’s worked within the financial services industry for 20 years and he notes that it turns out that while there are many people in the industry, counterintuitively, it’s a small circle and a relatively compact network. Charles brings the straightforward perspective that European banks all have significant cost targets. There are inefficiencies and legacy costs which need to be pared down. Unfortunately a lot of that cost is with people so the number of people engaged in banking services must go down. Of course, one of the levers that you use to achieve that is automation.