AI, Consumer Choice, and the Future of Benefits Administration with Brandy Thompson

from Becker’s Payer Issues Podcast · host Becker's Healthcare

This episode recorded live at the Becker’s Spring 2026 Payer Issues Roundtable features Brandy Thompson, CEO, Benefitbay. She discusses how ICHRA models are shifting healthcare decision-making to employees, the operational challenges payers face with legacy systems, and how AI is improving member engagement, plan selection, and care navigation while maintaining trust and quality.In collaboration with Hippocratic AI.

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This episode is 4 minutes long.

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This episode was published on May 17, 2026.

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