AI, Data, and the Missed Call That Costs You the Sale with Ben Chodor, CEO of CallRevu

Ben Chodor, CEO of CallRevu, is helping transform how over 6,000 automotive dealerships convert conversations into revenue. In an industry where a single missed call can mean a lost sale, his team is using AI to analyze millions of customer interactions in real time, uncover blind spots, and coach employees to perform at a higher level.In this episode, Russ and Ben break down how call data has become the highest intent signal in modern sales, why dealerships are shifting from reactive dashboards to proactive AI driven insights, and how training through AI simulation is replacing outdated role play. Ben also shares how CallRevu evolved from human powered call review to a fully AI driven platform, why most dealerships still fail to truly use their data, and how AI should enhance employees rather than replace them.They also explore the innovation engine behind CallRevu, how customer feedback directly shapes product development, and why the future of AI in business is about surfacing what you are not even looking for.Topics Covered:[00:01] Welcome and intro, Ben Chodor and CallRevu[00:24] What CallRevu does and its scale across dealerships[02:00] Why small conversion gains drive massive revenue[03:30] How AI analyzes calls in real time and surfaces insights[05:00] The shift from human review to fully AI driven intelligence[06:30] Training employees with AI powered role play scenarios[08:45] AI as augmentation, not replacement for employees[10:30] Moving from dashboards to proactive recommendations[12:15] Turning call data into real time coaching moments[13:30] Root cause analysis and understanding customer behavior[15:00] Building products based on direct customer feedback[17:00] The internal innovation engine and rapid AI development[19:30] The biggest blind spot in dealerships today[21:45] Why phone calls are now the highest intent interaction[23:30] The future of AI in sales and customer experience[24:30] Closing thoughts and what is next for CallRevuLinks and Resources:CallRevu: https://www.callrevu.comBusiness Intelligence Group: https://www.bintelligence.comBIG Innovation Awards: https://www.bintelligence.com/awards/big-innovation-awardsAbout The Winners' Circle:The Winners' Circle is hosted by Russ Fordyce, CEO and founder of Business Intelligence Group. Each episode features leaders and innovators recognized through BIG’s annual award programs across AI, innovation, sustainability, cybersecurity, and more. Subscribe wherever you get your podcasts.Nominate your company or team for a BIG award: https://www.bintelligence.com