AI, Digital Twins, and the Future of Retail with Gary Hawkins

In this episode of The Work Intelligence Loop, Todd Michaud sits down with Gary Hawkins, retail innovation expert and author, to explore how AI and emerging technologies are fundamentally transforming the retail industry. They dive into the frameworks retailers need to navigate exponential technological change, from digital twin technology that simulates store operations in real time to agentic AI that will redefine how consumers shop and how retailers serve them. The conversation also covers the human side of the shift, what workforce transformation really looks like, how leaders can build cultures that embrace innovation, and why personalization and trust will define the next era of retail.