AI Dispatching Non-Emergency Calls | Salt Lake City News

Weber County’s new AI dispatcher is quietly revolutionizing non-emergency calls—handling routine requests while freeing human staff for life-or-death 911 calls. This isn’t your average chatbot: it asks smart questions, detects distress in voices, and seamlessly hands off complex or urgent cases to live operators. Some callers were fooled into thinking they were talking to a real person—or worse, a telemarketer—while others found it unnerving, calling it “dystopian.” But the goal is clear: if AI can manage even 25% of routine calls, dispatchers can focus on what matters most. And if you’re not into the robotic vibe? Just say so—and get a human. Salt Lake City is watching closely too—AI may be the next big leap in public safety efficiency. Listen in comfort:Get a discount on a Soli Pillow: http://solipillow.com/discount/dnn. Advertise on DNN:[email protected] This is an automated, high-level news summary based on public reporting.Report issues to [email protected]. View sources & latest updates:https://sources.thednn.ai/5894a39ff1fd5acb