AI-Driven Customer Journeys & the Future of Decision Intelligence With Ania (Hernandez) Rodriguez

In this episode of the Exponential Growth Podcast, I sit down with Ania (Hernandez) Rodriguez, a Cuban American entrepreneur, Carnegie Mellon engineer, and Founder & CEO of JourneyTrack, to unpack how customer experience, AI, and enterprise leadership are colliding in powerful new ways.Ania’s career spans IBM, early VR work in the late 90s, enterprise consulting, and now building a category-defining platform in journey management, moving organizations from static journey maps to dynamic, AI-powered operating systems.We dive into:Why most enterprises still fail customers despite massive tech investmentsHow AI is shifting customer experience from reactive to predictiveWhat it really takes to build and sell to Fortune 500 companiesLessons from being both a founder raising capital and an investor deploying itLeadership in a world where AI is accelerating faster than people can adaptAnia also shares insights from JourneyTrack being recognized by Forrester as a leader in the inaugural Journey Management Wave, earning top marks for vision, strategy, and strength of offering.If you care about AI, enterprise transformation, leadership, or building durable companies in exponential times, this episode is for you.