AI-Driven Customer Support

In this session at Commerce Roundtable San Diego 2024, Amit RG (CEO, Richpanel), Johnny Hickey (CMO, perfectwhitetee), and Alice Warren (VP of Consumer Intelligence, Thinx), share how they’re leveraging AI and automation to transform customer support. From managing high inquiry volumes during the holiday rush to reducing friction and streamlining team workflows, they discuss the real-world challenges and successes of integrating AI into their operations. ______ 00:00 Reducing Friction with Automation 01:01 Panel Introductions 01:33 Johnny's Story: Overcoming Email Overload04:31 Scaling Customer Support with Automation 06:26 Leveraging AI for Customer Support 11:08 Implementing AI and Automation 19:46 AI in Social Media Moderation 21:20 Adopting AI: Challenges and Benefits 23:48 Future of AI in Customer Support 27:00 Final Thoughts and Parting Word ______ Follow Richpanel at: X: https://x.com/richpanelLinkedIn: https://www.linkedin.com/company/richpanel/ IG: https://www.instagram.com/richpanelofficial/ Follow Amit RG at: X: https://x.com/realamitrg LinkedIn: https://www.linkedin.com/in/amit-rg/ Follow Johnny Hickey at: X: https://x.com/johnhickey1970 LinkedIn: https://www.linkedin.com/in/johnhickeyny/ Follow Alice Warren at: LinkedIn: https://www.linkedin.com/in/alice-warren-1545a511/ Follow Commerce Roundtable at: X: https://x.com/commerceround LinkedIn: https://www.linkedin.com/company/commerce-roundtable IG: https://www.instagram.com/commerceroundtable TikTok: https://www.tiktok.com/@commerceroundtable Contact [email protected] for sponsorships or general information!