AI Helps, But Fundamentals WIN In Strong Product Development w/ Michael Cieri | Episode 174

In this episode of Software Leaders Uncensored, host Steve Taplin speaks with Michael Cieri, EVP of Software at BILL, about the company's mission to support small and medium-sized businesses (SMBs) through innovative financial management solutions. Michael shares insights from his extensive career in technology, emphasizing the importance of understanding customer needs, the challenges of integrating AI into workflows, and lessons from past product development and pricing experiences. He also discusses the significance of building trust with SMB clients and offers advice for tech leaders navigating the evolving landscape of technology and AI.