EPISODE · Oct 3, 2025 · 39 MIN
AI, Humans & the Future of CX 🚀
from The Contact Center Gurus · host Jessica Voss
What happens when AI meets the human side of customer experience?In this episode, we discuss:How to break down silos across voice, email, chat, and socialWhere AI is making the biggest impact today (agent assist, routing, analytics)Why balancing automation with empathy is the real differentiatorHow CX leaders can shift from cost centers to revenue driversHidden costs of tech sprawl and the smarter way forwardWhy security and compliance can make or break CX💡 Pat Reetz, Chief Growth Officer at LinkLive, brings 20+ years of experience in product, marketing, and digital transformation, shaping CX solutions in highly regulated industries like healthcare and finance.🎧 Subscribe to The Contact Center Gurus Podcast for more insights from CX innovators. Produced by the Cloud Tech Gurus Team. Subscribe for more insights from industry leaders. Visit www.cloudtechgurus.com
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What this episode covers
In this episode of The Contact Center Gurus Podcast, Darren Prine sits down with Pat Reetz, Chief Growth Officer at LinkLive, to explore the intersection of AI and human empathy in customer experience. From breaking down silos to balancing automation with the human touch, Pat shares insights on how modern CX leaders can turn contact centers into engines of trust, loyalty, and revenue
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AI, Humans & the Future of CX 🚀
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