AI + Humans: The Forrester CX Event

Episode 445 of the Catalyst podcast, hosted by Launch by NTT DATA, titled "AI + Humans: The Forrester CX Event" was published on July 30, 2024 and runs 37 minutes.

July 30, 2024 ·37m · Catalyst

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Summary

Lisa Woodley on the topic that took the Forrester CX Summit by storm

Episode Description

Lisa Woodley on the topic that took the Forrester CX Summit by storm

In June, the Forrester CX Summit kicked off in Nashville. NTT DATA’s Head of Design, Lisa Woodley, attended the event and noticed that there was one topic that permeated every track of the summit - AI. This week Lisa chats with Clinton about the main topics that were discussed at the Summit, from navigating the present and future with AI to how AI will affect design principles to the ethics around its usage.

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Forrester CX Summit

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