AI in action: A case study from the Revenue Commissioners

In this month’s CIPD in Ireland podcast, we spotlight artificial intelligence (AI) – a key theme at our upcoming Annual Conference on 15 May 2025 at the RDS. We revisit a standout moment from our Employment Law Conference with Ruth Kennedy, one of Ireland’s Revenue Commissioners, who shares a compelling case study on how AI is already delivering value in the public sector. Ruth explores the practical application of AI within Revenue – from driving efficiencies to enhancing the quality of service delivered to the public. She challenges listeners to rethink their approach to transformation, leaving us with a powerful takeaway: transformation isn’t about doing things faster, it’s about doing them better. So, how would you design what you do now if AI was there to support you? Hosted on Acast. See acast.com/privacy for more information.