AI in customer service: The present and the future

Our product manager, Fiaz Ahamed hosted Ramprakash Ramamoorthy, director of AI research at Zoho and ManageEngine, for a candid, in-person conversation to discuss the remarkable impact AI is already creating in customer service. They discussed the tangible business examples of how AI is helping support teams, how businesses should adopt AI, what the future has in store, and more.

Episode metadata supplied by the publisher feed · Published May 15, 2025

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AI in customer service: The present and the future

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