AI in Healthcare Decisions — Why Americans Trust Chatbots

AI in healthcare: why millions of Americans now seek health advice from AI medical chatbots before seeing a doctor New Gallup West Health survey reveals how often people use artificial intelligence and doctors together, plus when they choose chatbots for medical advice instead Understand who trusts AI for health information, what they use it for, and how this shift could impact your own healthcare decisions What You'll Learn: How many Americans are already using AI in healthcare for physical and mental health information—and what that means for patients and clinicians When people turn to health advice from AI: before, after, or instead of an in‑person doctor visit, and how these patterns may influence your care Why most users say AI medical chatbots are helpful—and which types of health questions they trust them with the most Key findings from the West Health–Gallup AI health care poll, including usage rates, satisfaction levels, and trust gaps for serious conditions How AI versus doctor consultation is playing out in real life, and why many people now see artificial intelligence as a supplement, not a replacement, for clinicians Practical ways to safely use AI for health information, including red flags, verification steps, and when you should always talk to a human doctor What growing reliance on AI mental health tools and chatbots for medical advice could mean for future healthcare access, costs, and equity