AI in HR: What It Can Do, and What People Still Do Best

Everyone is talking about AI. But what about the part of the job a machine can never do?Welcome back to Public Voices by NEOGOV. In this episode, hosts Doug Shoemaker and Nicole Carlson take on the conversation happening at every conference and on every customer call, and argue we are missing half the story. The tools have real value, from cutting paperwork to spotting patterns in data. But nobody calls 911 to say they won the lottery. When someone is having the worst day of their life, the human element is the whole job, and that is the part AI cannot replace.Drawing on nearly 20 years in public sector HR and three decades in law enforcement leadership, Nicole and Doug get into where AI genuinely helps, what should never be handed to a machine, and how leaders who feel behind or overwhelmed can figure out where to start.HOSTED BY:Nicole Carlson - Former public sector HR Director with nearly 20 years of experience, starting as a dispatcher straight out of high school and rising through the ranks to lead her organization's HR department.Doug Shoemaker - 30-year law enforcement veteran who served as police chief at multiple agencies and spent over a decade leading public information and media relations.New episodes every Tuesday on YouTube, Spotify, and Apple Podcasts.SPONSORED by NEOGOV: Helping government HR and public safety agencies work smarter with AI, automation, and configuration. Learn more at NEOGOV.comThe views and opinions expressed by our hosts and guests are their own and do not necessarily reflect the views of their employer or any government agency. This podcast is produced by NEOGOV and is not affiliated with or endorsed by any governmental entity. Any references to products or services reflect personal experiences and are not official agency endorsements.