AI in the Contact Center: The Opportunities, Risks, and Rewards

Watch on YouTube.CX Today's Charlie Mitchell hosts Michael McCloskey, CEO of Bright Pattern.After a quick introduction into Bright Pattern, they deep dive on contact center AI, considering:The risks contact centers must be cautious of The opportunities that contact centers can grasp Bright Pattern as a contact center AI partner Learn more about Bright Pattern's CaaS platform here.For more on Bright Pattern's TrustRadius Awards win, visit: https://www.trustradius.com/products/bright-pattern/reviewsThanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.