AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054

Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovicJosh Schachter is the Founder and CEO of UpdateAI, the conversation intelligence tool built specifically for the customer success profession.  He sits down with Alex to talk product management, the unorthodox genesis of UpdateAI, and, of course, artificial intelligence itself.Key topics:00:00 - Introduction02:50 - Josh's background in product management05:17 - Joining Idea Lab and finding inspiration07:52 - How UpdateAI got its name10:25 - A different perspective as a product manager13:02 - Commercialization and expansion of a product15:51 - The value of customer insights18:24 - Snackable & actionable insights for different stakeholders23:17 - The future of artificial intelligence in the industry28:50 - Human interaction in digital31:37 - Robots on the front line in technical support34:27 - The power of Chat GPT as a CSM37:04 - Future plans for UpdateAI39:41 - ShoutoutsEnjoy! I know I sure did...Josh's LinkedIn: https://www.linkedin.com/in/jschachter/Update AI: https://update.aiShoutouts:Kristi FaltorussoJon Johnson+++++++++++++++++This episode was edited by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young.  Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals.  Lifetime Value is offering select services at a deeply discounted rate for a limited time.  Navigate to lifetimevaluemedia.com to learn more. If you're a new Digital CX leader looking to fast-track your onboarding, an individual contributor wanting to learn more about Digital or a senior leader looking for ways of enabling your team - look no further than the Digital CX Masterclass: visit https://digitalcustomersuccess.com/masterclass. Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value  from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.  Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic🎬 This content was edited by Lifetime Value Media.Learn more at: https://www.lifetimevaluemedia.com