AI Is Here. Are Retailers Ready?

Adyen's latest Retail Index found that 74% of Malaysian consumers now use AI while shopping, up more than 50% from last year, yet more than half remain uncomfortable letting AI complete a purchase for them. Lee Soon Yean joins us to unpack how retailers can prepare for this shift in consumer behaviour and maintain customer trust in an increasingly AI-driven shopping journey.See omnystudio.com/listener for privacy information.