AI Is Watching Your Drivers. Here's What Netradyne Dashcams See | NEMT Experts Podcast Episode 116

Insurance is quietly rewriting the rules for NEMT — and for a growing number of providers, an AI dashcam is no longer optional. In Part 2 of our AI dashcam series, Bambi CEO Nirav Chheda talks with two operators running Netradyne: Jim Ingalls, Director of Operations at MediCab of Rochester in New York, and Stephen Jordan of Wheelchair Transport Service, who leads safety for a 170+ vehicle fleet in Florida.Jim got his cameras because his insurer required them to renew coverage — and walked away saving money on an apples-to-apples policy. He walks through rolling the system out to drivers who've been with him for 40 years, why he turned the inward-facing cameras on one conversation at a time, and how event-based recording and gamified coaching quietly pushed his fleet's safety scores from the 600s into the 900s. He also shares the rear-end claim that video settled cleanly, and the one feature he's still waiting for: securement detection that warns a driver when a passenger isn't tied down.Stephen has run Netradyne across 170+ vehicles in the Florida heat for about a year and a half, after burning through three or four camera systems that couldn't survive the climate or the support gaps. He explains why the local customer success manager sealed the deal, how contextual AI — not just "they rolled a stop," but "they passed safely" — changes coaching, and why he calls switching a no-brainer. If you're weighing whether AI dashcams are worth it, this is two unfiltered operator perspectives back to back.