EPISODE · Apr 30, 2026 · 19 MIN
AI Isn’t Coming, It’s Already Here with Sterling Douglass of Chowly
from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation
Send us Fan MailZack Oates sits down with Sterling Douglass of Chowly to talk about why AI adoption in restaurants is accelerating faster than any previous tech wave. After years of slow adoption across online ordering, POS, and delivery, operators are now leaning in and moving quickly.Zack and Sterling discuss: Why restaurants are embracing AI faster than past technology shifts How COVID changed the industry’s relationship with tech Practical ways to introduce AI into daily workflows Using guest feedback data to automatically detect and fix issues Why the first AI win changes everything for operatorsThanks, Sterling!Links:https://www.linkedin.com/in/sterlingddouglass/https://www.linkedin.com/company/chowlyinc/about/https://chowly.com/
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Send us Fan Mail Zack Oates sits down with Sterling Douglass of Chowly to talk about why AI adoption in restaurants is accelerating faster than any previous tech wave. After years of slow adoption across online ordering, POS, and delivery, operators are now leaning in and moving quickly. Zack and Sterling discuss: Why restaurants are embracing AI faster than past technology shifts How COVID changed the industry’s relationship with tech Practical ways to introduce AI into daily...
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AI Isn’t Coming, It’s Already Here with Sterling Douglass of Chowly
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