AI Leaders Podcast #82: Transforming Customer Experience with Agentic AI

from Accenture AI Leaders Podcast · host Accenture

In this episode, we explore the front lines of the generative AI revolution in customer service. Join Sharad Sachdev, Global Lead for Gen AI-Powered Customer Experience at Accenture, and Ping Wu, CEO of Cresta, as they discuss how the shift from deterministic to agentic AI is redefining the contact center. Together, they unpack the power of a unified platform that brings AI agents, real‑time human assistance, and conversational intelligence together to transform every customer interaction.

Episode metadata supplied by the publisher feed · Published Apr 8, 2026

Embed this episode

Attribution link and audio player

NOW PLAYING

AI Leaders Podcast #82: Transforming Customer Experience with Agentic AI

0:00 47:23

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of Accenture AI Leaders Podcast?

This episode is 47 minutes long.

When was this Accenture AI Leaders Podcast episode published?

This episode was published on April 8, 2026.

Can I download this Accenture AI Leaders Podcast episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!