AI maakt klantcontact menselijker dan ooit

from New Business Radio - Tech · host De Radiofabriek

(00:00:00) Introductie(00:01:54) Serge Poppes (Pegamento)(00:25:57) Heimen van Duinkerken (Cloudmotion)(00:48:06) Kees Asscheman en Michel van Velzen (MaXXus ICT), Marcel Derks (BusinessCom)(01:11:27) Machiel van den Berg (Littlebit Technology)In deze aflevering ontvangt Richard Bordes diverse gasten.Met Serge Poppes, CEO van Pegamento, praat Richard over de manier waarop kunstmatige intelligentie klantcontact menselijker én efficiënter maakt.Daarna schuift Heimen van Duinkerken aan, directeur van Cloudmotion, Premier Zendesk-partner en specialist in klantreizen. Wat betekent ‘de perfecte klantbeleving’ anno 2025, en waar ligt de grens tussen mens en machine?In het derde blok ontvangt Richard, Kees Asscheman en Michel van Velzen van MaXXus ICT & Telecom, samen met Marcel Derks van BusinessCom. Als partners en distributeur van Xelion gaan ze in op samenwerking in de keten, slimme communicatieoplossingen en de lessen van vijf jaar hybride werken.Tot slot is Machiel van den Berg, Head of Benelux bij Littlebit Technology, te gast. Hoe onderscheidt een value-added distributeur zich in een markt die steeds internationaler, sneller én veeleisender wordt?People Work Technology wordt elke tweede vrijdag van de maand, van 14:00 tot 16:00 uur, live uitgezonden op New Business Radio en is achteraf terug te luisteren via alle bekende podcastkanalen.

Episode metadata supplied by the publisher feed · Published May 9, 2025

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AI maakt klantcontact menselijker dan ooit

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