AI-powered learning and the human edge: Insights from Julie Stone, CLO at TTEC

Julie Stone, Chief Learning Officer at TTEC, leads AI-powered learning for 65,000+ employees across six continents. In this episode, she shares why she stopped a fully self-paced program from launching — and why it would have failed — and what that moment taught her about the role humans must play in AI-powered learning. She also breaks down why the most dangerous skill gap in organizations today isn't AI fluency, it's discernment: the ability to challenge what AI gives you and know whether the substance is actually there. If you're navigating AI transformation in L&D, this is the episode to listen to.Chapters: 0:00 — Introduction: Meet Julie Stone, CLO at TTEC3:00 — When L&D is the product: TTEC's dual mandate8:00 — The program that almost launched: why she pulled the human out and what happened14:00 — The Learning Wizards Suite and the Brandon Hall Gold Award20:00 — Running L&D like a software team: pilots, releases, and the cost of constant change26:00 — The speed of AI will always be constrained by the people32:00 — The skill gap nobody is naming: discernment in an AI-generated worldConnect with Julie on LinkedIn, and follow TTEC.