AI Readiness Ep 19: How Regulated Industries Can Embrace AI Safely

In this episode of The Databricks Diaries: AI Readiness, Andy Davis sits down with Jessica Simons-Boswell, Enterprise Data Officer at Diligenta, to explore how financial services organisations can embrace AI while operating in a highly regulated, risk-averse environment.Jessica shares candid insights on:Why financial services often lag in AI adoption — and why that’s not always a bad thingThe cultural and governance challenges of introducing AI in regulated marketsPractical, value-driven AI use cases like complaint handling and correspondence automationHow to manage executive enthusiasm without becoming the “blocker” in the roomWhy clean data, strong guardrails, and transparency are essential for safe AI deploymentA thoughtful, pragmatic discussion on balancing innovation, compliance, and cultural change in the journey to AI readiness. Perfect for data leaders, CDOs, and anyone shaping AI strategy in financial services.