AI Readiness Ep 23: Building AI on Trusted Data, Clear Governance, and Business Value at National Grid

In this episode of Databricks Diaries, Dave Williams, Head of Data Engineering at National Grid, shares a grounded and practical perspective on what it really takes to unlock AI value in a critical infrastructure organisation. Drawing on lessons from past data and AI hype cycles, Dave explains why AI is an amplifier, not a silver bullet, and why strong foundations in people, process, technology, and especially data are non-negotiable.We explore how National Grid has embedded governance and responsible AI as enablers rather than blockers, including the creation of a Chief Data Office, a Responsible AI program, and a dedicated AI Value Office to ensure initiatives are driven by measurable business impact. Dave also discusses the evolving role of data engineers, shifting from purely technical delivery toward deeper business engagement and product thinking.From fixing data quality and ownership issues to selecting AI use cases that matter, this episode is a must-listen for leaders and practitioners focused on sustainable, value-driven AI readiness—beyond the hype and into lasting transformation.