AI Readiness in Practice with Claire Thompson, CDO at Quilter

In this episode of The Databricks Diaries, Andy Davis is joined by Claire Thompson, Chief Data Officer at Quilter, to explore what AI readiness really looks like inside a modern financial services organisation.Claire shares her perspective on the pace of change in data and AI, why strong foundations still matter, and why organisations cannot afford to wait for everything to be perfect before starting. The conversation covers how to build momentum through practical use cases, engage senior stakeholders, create safe environments for experimentation, and make governance a helpful enabler rather than a blocker.Andy and Claire also discuss the importance of continuous learning within data teams, how to prioritise AI opportunities, and why technical teams need to get better at telling the story of the value they create.This episode is for data, technology and business leaders who want a grounded view of AI adoption beyond the hype, with practical lessons on moving from early experimentation to scalable, valuable outcomes.