EPISODE · Mar 24, 2026 · 1H 3M
AI Readiness vs. AI Deployment: Why Getting the Order Wrong Costs Millions
from The Contact Center Gurus · host Jessica Voss
Most organizations buy AI and call it a day. But that's exactly where the real work begins. Darren Prine sits down with Wayne Butterfield, Founder of STX-AI, to unpack why so many AI initiatives fail — not because of the technology, but because of what happens after the purchase. What you'll learn: Why procurement is the starting line, not the finish line What post-deployment scaffolding actually looks like How to treat AI as a capability, not just a technology Why customer experience design still gets the basics wrong About Wayne Butterfield: Wayne is the Founder of STX-AI. For more than 15 years, he has helped organizations navigate AI, automation, and digital transformation — from early RPA deployments to today's agentic AI capabilities. ▶️ Watch on YouTube: https://youtu.be/rwTrwQ11Ubk Subscribe: https://www.youtube.com/@thecontactcenterguruspodcast Produced by the Cloud Tech Gurus Team. Subscribe for more insights from industry leaders. Visit www.cloudtechgurus.com
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What this episode covers
Most organizations buy AI and call it a day. But that's where the real work begins. In this episode, Darren Prine sits down with Wayne Butterfield, Founder of STX-AI, to unpack why AI initiatives fail after the purchase — and what it actually takes to get real value from your investment.
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AI Readiness vs. AI Deployment: Why Getting the Order Wrong Costs Millions
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