AI Transformation in Contact Centres and Beyond

from RO-AR.com : Numbers, Nuances & Observations · host ROStrategy

Martin Neilson from MEGA explores the integration of AI-driven voice bots in debt collection and customer service, focusing on how they enhance human operators’ efficiency rather than replacing them. Ethical, regulatory, and market dynamics are all key considerations, however AI is due to have a significant role in omnichannel strategies, with rapid technological evolution... enabling sophisticated, personalised customer interactions.More insights and videos at https://www.ro-ar.com

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This episode is 30 minutes long.

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This episode was published on November 24, 2024.

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