AI, Trust & the Future of Broker–Carrier Relations with Todd Waldron (Truckstop)

As AI takes a bigger role in freight, how do brokers and carriers keep trust front and center? Todd Waldron, VP of Carrier Experience at Truckstop, joins Driving Forward host Nate Johnson into a candid look into where technology helps and where relationships still win. With nearly 20 years in trucking, including leading Q Carriers as CEO, Todd now guides carrier strategy and innovation at Truckstop. Together they cover ✅ AI in Freight - How artificial intelligence is impacting repetitive tasks, customer touchpoints, and where it risks replacing relationships.✅ Broker-Carrier Trust - Why balancing efficiency with genuine human connection is the future of freight partnerships.✅ Freight Fraud - The evolving tactics scammers use, and how Truckstop and the industry are working to protect carriers and brokers.✅ Private Loads & Innovation - New tools Truckstop is rolling out to help brokers build tighter, safer carrier networks.✅ Industry Resilience - Lessons from 30 years of Truckstop history and how adaptability shapes the future of logistics.✅ Leadership & Mindset - Why assuming good intent and focusing on relationships can help the industry pull in the same direction.It’s an open and practical look at how technology and relationships are shaping the road ahead together.