AI Will Change Contact Centers: New Research Reveals How

Watch on YouTube.CX Today's Charlie Mitchell hosts Matthew Jones, Product Manager at EvaluAgent.We reflect on new research conducted by contact center analyst ContactBabel - which highlights service leader perceptions of AI.In doing so, we discuss:The possibility of AI taking contact center agent jobs. Agent support use cases for AI. How these use cases will impact agent well-being. Where can our viewers go to find more. To delve deeper into ContactBabel's research, visit here.Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.