AI Will Change Travel Forever with Michael Chang

Artificial Intelligence is no longer the future of short-term rental management — it’s the present. But how exactly are top operators and tech providers using AI right now? And what comes next?In this edition of the Hostaway Webinar Series, we bring together a powerhouse panel to answer those questions and more. Hostaway’s own Marcus Rader (CEO), Maria Lopez (VP of Product), and Alex Huras (Product Marketing Lead) are joined by Michael Chang, co-founder of TrustBNB and host of the STR Next Door podcast. From automating guest messaging to troubleshooting maintenance with AI, this webinar covers how forward-thinking operators are leveraging today’s tools—and what innovations are just around the corner.Connect with Michael on Instagram @michaelchangbnb🛠️ Best Short-Term Rental Tools in the Hostaway Marketplace🔗 https://get.hostaway.com/ai/Timestamps00:00 Introduction to Hostaway + Panel01:03 Meet Michael Chang from TrustBNB02:00 How AI Is Already Helping Operators06:00 Hostaway’s AI Messaging, Reviews & Guest Experience Tools08:04 Michael on Using AI to Manage 39+ Properties10:50 Efficiency Gains, Higher Profits, Smarter Teams14:18 What’s Next for AI in STRs?18:00 AI-Driven Guest Personalization & Multimodal Interfaces21:00 How Small Managers Can Compete Using AI27:00 ChatGPT Workflows for STR Teams31:00 Visual Troubleshooting & AI for Maintenance33:00 AI Risks, Ethics & Hallucinations36:00 What Hostaway’s AI Can Do Today39:00 What’s Coming Next in Hostaway’s AI Roadmap44:00 Advice for Getting Started50:00 Q&A with the Audience🔗 Find out how Hostaway's Vacation Rental Software boosts your business: https://www.hostaway.com/get-free-demo🤝 Connect with us on social media 👇IG - https://www.instagram.com/hostawaycom/FB - https://www.facebook.com/Hostawaycom/LI - https://www.linkedin.com/company/hostawayX - https://twitter.com/hostaway🧡 About Hostaway 🧡Hostaway is an All-in-One vacation rental software solution for growing property managers. From marketing and guest communication to operations and reporting, our platform helps you scale with ease. With over 100 integrated tools in our marketplace, Hostaway grows with you—whether you manage two listings or two thousand.#AI #vacationrental #shorttermrentals #propertymanagement #rentalsoftware