AIP Podcast EP 82 - AI-Powered CRM for Growing Businesses with SmartDesk

This episode's guest, Craig Poulton, Co-Founder and CEO of SmartDesk, joins host Anne to explore how AI is transforming customer relationship management for small and medium-sized businesses. Craig shares the journey behind building an all-in-one CRM platform designed to give SMBs enterprise-level capabilities without the enterprise-level cost, bringing together sales, marketing, customer service, and automation in a single solution. He discusses why AI should enhance—not replace—human relationships, offering practical insights into using predictive analytics, intelligent automation, and AI-powered workflows to help businesses generate more leads, close more deals, and better serve their customers. Plus, Craig shares his vision for the future of AI-powered CRM and explains how SmartDesk is making advanced business technology more accessible for growing organizations. Tune in to discover how AI can help SMBs compete smarter, streamline operations, and build stronger customer relationships.The AIP Podcast is hosted by Anne Cheng, on behalf of AI Partnerships, a Railtown Technologies company.Follow AIP Affiliate, SmartDeskWebsite: www.smartdeskcx.com LinkedIn:   https://www.linkedin.com/company/smartdeskcrm/Send us Feedback or Partnership InquiriesFollow AI PartnershipsWebsite: https://www.aipartnerships.aiLinkedIn: https://www.linkedin.com/company/aipartnerships/X: https://twitter.com/AIPartnershipsThe AIP Podcast is hosted by Anne Cheng, on behalf of the AI Partnerships, a Railtown AI company.