AIPIS 50 - "Touch Points" with Doug Conant

On this 10th show, Jason Hartman interviews author and leadership expert, Doug Conant on the topic of leadership models. In Doug’s book, Touch Points: Creating Powerful Leadership Connections in the Smallest of Moments, co-authored with Mette Norgaard, the small daily interactions that many view as interruptions are described as the greatest leadership opportunities in business, or touch points. These moments can be used as a method to promote the company’s values, purposes and agenda, while bringing about higher employee engagement and winning in the marketplace through improved growth. Touch points involve using the head, heart and hands to connect with and transform employees through listening, understanding and helping people advance their interactions in a significantly more effective way. Doug explains the “contribution profile,” which is asking, “How can I help?”  Listen at:  www.JasonHartman.com/podcast for details.   Practitioner Douglas R. Conant delivers a critical and transformative message for today’s times: Anyone, anywhere, can expand their influence and improve their results. Appointed President and CEO of Campbell Soup Company in 2001, he was the 11th leader in this iconic company’s 140-year history. Under Conant’s leadership, Campbell reversed a precipitous decline in market value and employee engagement — with much recognition since, including the prestigious 2010 Catalyst Award.   A key driver is Campbell’s success model: Winning in the workplace, winning in the marketplace, and winning in the community and doing it all with integrity. Conant joined the company with 25 years of experience with three of the world’s top food companies — General Mills, Kraft, and Nabisco. A native of Chicago, he earned his BA degree from Northwestern and his NBA from the Kellogg School of Management. Conant’s new book with co-author Mette Norgaard, available now, is TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments (Jossey-Bass). More on TouchPoints and leadership models can be found atwww.conantleadership.com.