Air travel is stressful enough without landing to find your luggage cracked open, damaged, or worse — items missing. After travelling last week, our team experienced exactly that.

Air travel is stressful enough without landing to find your luggage cracked open, damaged, or worse — items missing. After travelling last week, our team experienced exactly that.  And for everyone affected, reporting the damage turned into a frustrating process of forms, queues, and complaints. So tonight we ask: are airlines and airports doing enough to protect passengers’ baggage — and who takes responsibility when things go wrong?  Guest: Trudi Broekman, Consumer Right Attorney