Aithos Finds Every Major AI Model Fails EU Legal Checks: Why CX Teams May Own the Next Fine

Are CX leaders assuming their AI agents are compliant simply because they use a major model?In this CX Today interview, Nicole Willing speaks with Nadia Kadhim, Executive Director at Aithos, about new research into how leading AI models perform against European legal standards, including GDPR and the EU AI Act.Aithos, the European non-profit AI research foundation behind the legal compliance testing tool LARA, found that every major model tested failed compliance checks across realistic workplace scenarios. Kadhim explains why the biggest risk for customer experience teams often sits at the application layer, where businesses deploy AI across support, sales, onboarding and customer engagement.The conversation explores how AI agents can move from helpful to harmful, particularly when they use personal data, emotional cues or vulnerable customer information to complete a task. Kadhim also explains why enterprises cannot outsource responsibility to model providers, and why customer trust may soon depend on proving that AI systems behave legally and ethically.Watch the full interview to learn what CX leaders should ask before deploying AI agents at scale.