EPISODE · Dec 25, 2023 · 9 MIN
Alan Bass: How to Achieve Automotive Service Excellence
from Fixed Ops Roundtable · host Ted Ings
In this episode, we're joined by the driving force behind All American Ford's success, Alan Bass. With a rich history in the automotive industry, Alan's journey from washing cars at 12 to becoming a pivotal figure in the Northeast's largest Ford store is nothing short of inspirational. His experience, passion, and dedication to customer satisfaction have shaped a legacy in the industry.Now a service manager, Alan's unwavering commitment and proven track record position him as a driving force in setting records for profitability in the service department. 👉 Register for the upcoming Fixed Ops Roundtable EventWhat We Discuss In This Episode:The Rise of All American Ford: Explore the impressive growth of All American Ford, its status as the largest Ford store in the Northeast, and the dynamic duo behind it.Manhattan Ford's Flagship Days: Take a trip down memory lane as Alan shares his experiences at Manhattan Ford, rubbing shoulders with celebrities, including Mayor Koch and Derek Jeter.From Shutdown to Success: Witness Alan's incredible turnaround at a flagship store facing closure, showcasing resilience, leadership, and the triumph of service excellence.Mobile Service Revolution: Learn about All American Ford's innovative approach to mobile service, leveraging remote experiences, pickup and delivery, and the impact on customer satisfaction.The Future of Ford Dealerships: Alan provides insights into the evolving landscape of Ford dealerships, highlighting the importance of embracing opportunities like pickup and delivery.Closing: As we wrap up this episode, Alan leaves us with valuable insights and a glimpse into the exciting future of All American Ford. Join us in the fast lane of automotive excellence – hit play and ignite your passion for service-driven success!Listen to the episode featuring Alan Bass for even more insights!Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXYThanks, Alan BassConnect with Ted Ings and the Fixed Ops Roundtable:Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement
What this episode covers
In this episode, we're joined by the driving force behind All American Ford's success, Alan Bass. With a rich history in the automotive industry, Alan's journey from washing cars at 12 to becoming a pivotal figure in the Northeast's largest Ford store is nothing short of inspirational. His experience, passion, and dedication to customer satisfaction have shaped a legacy in the industry. Now a service manager, Alan's unwavering commitment and proven track record position him as a driving force...
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Alan Bass: How to Achieve Automotive Service Excellence
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