Alison Covington AM, Founder and Managing Director of Good360 Australia, on Matching Spare with Need and Building a National Circle of Good Through Technology and Purpose

Alison Covington AM, Founder and Managing Director of Good360 Australia, shares the powerful story of how her organization is “matching spare with need”—connecting businesses with surplus brand-new goods to charities and disadvantaged schools across the country. Through a sophisticated tech platform and logistics model, Good360 creates what Covington calls “a circle of good,” ensuring that valuable products such as clothing, toiletries, household items, and furniture reach those who need them most, rather than sitting idle or being destroyed. This isn’t about food waste—an area that has gained considerable public awareness—but about all the other categories of goods essential to daily life and human dignity. Most consumers don’t realize the extent to which businesses, even after offering steep discounts, are left with enormous quantities of unsold products. At the same time, community organizations face constant shortages. Good360 bridges this gap by allowing thousands of registered nonprofits to search online 24/7 for the goods they need, in the quantities they require, with options for delivery, click-and-collect, or in-store pickup. Covington explains that while the user experience feels seamless, the technology behind the platform is extensive and custom-built, designed to manage the enormous logistical complexity of moving goods across Australia’s vast geography while minimizing environmental impact. Matching goods as close as possible to where they’re needed helps reduce unnecessary “environmental kilometres” and maximizes the efficiency of each donation. One standout example is Good360’s long-standing partnership with Big W, a national retailer with over 180 stores. By building a store-based model that connects local charities directly with local inventory, Good360 has enabled more than 700 charities to access high-quality goods. For Big W, this means a single point of contact replaces hundreds of individual charitable relationships, delivering scale, compliance, and measurable social impact. For communities, it means vital resources—and dignity—reach the people who need them, where they are. Thank you for downloading this episode of the Do One Better Podcast. Visit our Knowledge Hub at Lidji.org for information on 300 case studies and interviews with remarkable leaders in philanthropy, sustainability and social entrepreneurship.